DISC & Emotional Intelligence

The training focuses on learning how to adapt your communication style using the DISC framework combined with Emotional Intelligence (EI). The primary goal is to put "people first," reduce conflict, build client trust, and transition from transactional interactions to strong, relational connections—not just with clients and caregivers, but across home care operations and personal life.

Course•By Maria Lopez

Handling Client Calls with Empathy

This training video guides franchise partners and community health managers on how to effectively handle initial phone calls with potential clients by using active listening and empathy to build trust, set expectations, and improve conversion rates.

Course•By Maria Lopez

Lead Generation and Implementing AxisCare

Course•By Maria Lopez

My Just Like Family Membership

Membership

National Partnerships

Preparing to be the best community partner that you can be - the JLF way!

Course•By Maria Lopez

Onboarding a Client

This video provides an overview of how to master the home care client onboarding process by covering operational steps like process mapping, care plan documentation, caregiver matching, record keeping, and confidently handling pricing objections.

Course•By Maria Lopez

Recruitment

Get a clear understanding of the full client onboarding process - the JLF way!

Course•By Maria Lopez

The Just Like Family Model: Values, Core Competencies, and Our Business Model

The "Just Like Family" home care business model, emphasizing its core values of learning, collaboration, and empowerment to set a new standard for aging care in Canada. Positioned as a premium franchise alternative to traditional transactional home care, the model balances strict compliance with local accountability while focusing on responsiveness, customer-centricity, and high-quality care. By prioritizing empathetic intake calls, tailored care planning, and strategic marketing channels, the company aims to build trust with families and establish franchisees as compassionate, reliable community resources.

Course•By Maria Lopez